Camel Mountain Wholesale Terms and Policies

Thank you for your interest in becoming a wholesale partner with Camel Mountain! We are committed to establishing transparent terms and clear expectations to create successful and long-lasting partnerships.

1. Shipping and Importation

  • Manufacturing Location: All Camel Mountain products are manufactured in China and will ship directly from our factory.
  • Importation Responsibility: Wholesale partners are responsible for arranging the importation of goods into their respective countries. This may include:
    • Import Structure: Partners must have an established import process (import agent, port of destination arrangements, etc.)
    • Customs Duties & Taxes: Partners are responsible for covering all customs duties, taxes, and any associated clearance fees in their country.
  • Alternative Shipping: Upon request, we can provide quotes for expedited shipping via FedEx or DHL. Please note that these options generally incur higher costs than sea freight.

2. Refund Policy

  • Wholesale Orders: Due to the nature of wholesale ordering, we do not offer a standard 14-day refund policy for wholesale purchases.
  • Defective or Incorrect Items: If you receive defective or incorrect items, please contact our wholesale support team immediately. We will work to resolve the issue promptly, which may include replacements or repairs.

3. Order Minimums

  • Minimum Order Quantities (MOQ): MOQs vary per product. Please refer to the wholesale information packet or contact your wholesale representative for details.

4. Payment Terms

  • Accepted Payments: We accept PayPal, Credit Cards.
  • Payment Due: upfront payment.

5. Additional Terms

  • Reselling Restrictions: Camel Mountain products purchased wholesale may not be resold on third-party marketplaces such as Amazon or eBay without prior written approval.
  • Intellectual Property: All Camel Mountain designs, branding, and marketing materials remain our intellectual property.

Updates to Policies

Camel Mountain reserves the right to update our wholesale terms and policies as needed. We will provide notice of changes to our wholesale partners in a timely manner.

Your Partnership Matters

We're excited to explore a potential partnership with you! If you have any questions about these policies or any aspect of becoming a Camel Mountain wholesale partner, please don't hesitate to contact us.