We ship using USPS or other express company we find faster, up to 5-12 working days delivered to your doorstep or pickup point which you will be noticed about.
We provide free returns & exchanges for 365 days in most countries including UK, USA, Europe, Australia, Canada & New Zealand.
You can always contact us or visit ourQ&Apage for more information.
Camel Moutain products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
For protection against accidental damage we offer two and three year extended coverage plans, which are available within 30 days of purchase. In an event where you experiences any problem, we are here to help!
Our 1 year warranty makes sure all materials and workmanship stand up to normal wear and tear. The extended protection plan covers all those accidents that can happen as you adventure around the world with your Camel Mountain products.
In order to make a warranty claim, you need to have purchased your Camel Mountain product through our website or one of our authorized re-sellers, and you must provide proof of purchase.
The Camel Mountain warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.
Note that the customer is responsible for all shipping costs and Camel Mountain will cover any repairs/replacement costs.