Refund policy

RETURNS

If for any reason you're not happy with your purchase, simply return your item within 365 DAYS from your delivery date and we will issue a refund.

Items sold and shipped by Camel Mountain can be returned or replaced (if the item is in stock) by mail within 365 DAYS of when you receive them.

All items must be in NEW & UNUSED condition, in its original packaging and exactly as they were when they were shipped to be eligible for a return. Absolutely no used or damaged goods will be accepted.

All returns must be accompanied by a proof of purchase and shipped back to Camel Mountain at the customers expense. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund payment.

Return address:

11923 NE Sumner St
STE 824704
Portland, Oregon, 97220, USA

Please use a trackable shipping method when returning the product so you can follow it until it arrives. Without a trackable shipping method we do not guarantee the product will arrive.

REFUNDS

We cannot replace or refund "MISSING OR STOLEN" items that have been marked as "DELIVERED"

All items purchased on SALE are not eligible for a refund (final sale).

If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment. 

If a delivery notice is left and you do not pick up your package at your local post office and the item gets returned to Camel Mountain the shipping costs associated for the returned package and original shipping costs will be deducted from the refund.

Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized.

Please allow 7 days after the retuned package arrives for the refund to be issued to the same payment method used to buy the product.


You can always contact us for any return question.