We proudly offer FREE worldwide shipping via USPS or other express company we find faster, up to 5-12 working days delivered to your doorstep or pickup point which you will be noticed about.
Tracking your order:
You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package.
We stand by the quality of our soft goods with a manufacturer's lifetime warranty* against defects in materials and workmanship. Cosmetic damage or bad usage is not covered
For protection against accidental damage we offer two and three year extended coverage plans, which are available within 30 days of purchase. In an event where you experiences any problem, we are here to help!
Our lifetime warranty makes sure all materials and workmanship stand up to normal wear and tear. The extended protection plan covers all those accidents that can happen as you adventure around the world with your Camel Mountain products.
In order to make a warranty claim, you need to have purchased your Camel Mountain product through our website or one of our authorized re-sellers, and you must provide proof of purchase.
The Camel Mountain warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.
Note that the customer is responsible for all shipping costs and Camel Mountain will cover any repairs/replacement costs.
We offer a 100-day trial. Try your new travel companion for 100 days. If you don’t love it, send it back – no questions asked! To learn more check out our FAQ page.