Returns and Exchanges

Not what you expected? You can return or exchange an item within 14 days of delivery, without giving a reason.

Not sure about it? Write to us first

If you don't like the item you received, or you're thinking of sending it back, write to us within 24 hours of delivery. We may offer you a partial refund so you can keep it and skip the cost of shipping it back.

Conditions

• The item is unused, with its tags and in its original packaging
• Return shipping is paid by the customer
• We refund the item price to the card you paid with, in US dollars, within 14 days of your request, once the item reaches us (or you send us proof that it is on its way)
• We don't deduct the original shipping cost and don't charge a cancellation fee

How to return

Request a return from your account, or email support@camelmountain.com or message us on WhatsApp (+1 917-810-2484) with your order number. We send you the return address and instructions. Please use a tracked shipping service, mark the parcel as returned goods, and send us the tracking number.

Exchanges

Send the item back the same way, and we ship the new one free of charge once the original reaches us. If the new item costs more, you pay the difference; if it costs less, we refund the difference to your card.

Damaged or wrong items

If an item arrives damaged, faulty or is not what you ordered, write to us within 7 days of delivery with a photo, and we will make it right at our cost.

Cancel an order

You can cancel free of charge until your order ships: write to us as soon as possible. After it ships, you can return it under the conditions above.

Customers in the EU and UK

You have a legal right to withdraw from your purchase within 14 days of delivery. You can tell us by email or with the model withdrawal form in section 12.11 of our Terms of Sale. Our return window matches this right.