Terms of Sale

1. General

1.1The Camel Mountain website at www.camelmountain.com (the "site") is an online store for bags, suitcases, travel accessories and related products, run by Camel Mountain Ltd..

1.2These terms apply to every use of the site and every purchase made through it, and form the basis of any dealing between you and us about an order.

1.3If you do not agree to these terms, in whole or in part, please do not order from the site.

1.4The content of the site, including texts, photos, graphics and design, is protected by copyright. You may not copy, reproduce, publish, display in public, pass to a third party or otherwise use it without our express prior written consent.

1.5We may update these terms from time to time. A change applies only to orders placed after it is published; the terms that apply to your order are the ones shown on the site when you placed it.

1.6Headings are for convenience only and do not affect the meaning of these terms.

1.7You agree to buy in good faith and not to abuse return and refund rights, for example by returning a product after substantial use, using a product for a trip and then asking for a refund, opening false disputes with card issuers or payment providers, or trying to obtain benefits or refunds you are not entitled to. This does not limit any right you have by law.

1.8To order you must be at least 18 years old, or order with the consent of a parent or guardian. The site is intended for consumers buying for personal use; for business and bulk orders, please contact us first (see the Business orders section of our Help Center).

2. Promotions, gifts, discounts and trade-in

2.1Each promotion is valid only between the dates shown next to the product, and until the promotion ends.

2.2Promotions published on the site apply to orders placed on this site only, unless stated otherwise.

2.3Promotions apply to orders delivered to the shipping address given at checkout, under the conditions of each promotion.

2.4Promotions, discounts and coupons cannot be combined unless stated otherwise. Rewards (section 17) can be used together with sale prices.

2.5If you exchange a product bought on sale for another product on sale, no refund is given for a price difference in your favor, unless the law of your country requires it.

2.6We may cancel an order for a promoted product that has sold out. In that case we will offer you a similar product or a full refund.

2.7Products handed over to us in a trade-in cannot be returned to you once the trade-in purchase is made (see also section 12.5.3).

2.8Third-party gift cards and vouchers are not accepted on this store.

2.9A next-purchase discount, if offered, applies to regular store products only, does not apply to special or clearance promotions, and cannot be combined with other promotions.

2.10Because of production updates at our factories, you may receive an updated or improved version of the model you ordered. There may be slight differences in look, fabric, shade or finish, provided the change is not to your disadvantage. Such a difference is not a defect.

2.11Products bought on sale, and free gifts, can be returned under the same conditions as any other product (section 12).

2.12The value of a free gift sent with a product is as stated in the promotion.

2.13A free gift is sent only if it was actually chosen when the order was placed. An order placed without choosing a gift does not entitle you to a gift afterwards.

2.14Only one free gift is given per order paid in full without discounts, even if the order contains several products.

2.15Only one free gift is given per customer name, address or contact details, even if several separate orders are placed.

2.16A "second item" discount, where offered, applies to one product in the cart only, under the conditions of the promotion.

Choosing a free gift

A gift is sent only if it was chosen at checkout from the list of gifts shown on eligible product pages. If you forgot to choose one, write to us within 14 days of your order; if the order has not shipped yet, we will add it, subject to stock.

3. Ordering, delivery and your obligations

3.1There may be differences in color and appearance between the photos on the site and the products themselves. Such differences are not a defect.

3.2If a product is described on the site with an obvious error made in good faith (for example an extreme pricing error), the error does not bind us. We will offer you to cancel the order and refund everything you paid.

3.3Delivery depends on the product being in stock, in our own stock or with our logistics partners.

3.4If a product you ordered is out of stock, we will contact you and offer a similar product at a similar price, or cancel the order and refund everything you paid.

3.5Every order ships with tracking. Suitcases, luggage sets and large travel backpacks ship by EMS express. Other products ship by tracked delivery, usually within 7 to 14 business days. Delivery times shown on the site are estimates; unless another time is agreed, we will deliver your order within 30 days of the order date.

3.5.1The last part of the journey is handled by the postal service or a delivery company in your country. Depending on the local carrier, a parcel may be delivered to your door or left for collection at a post office or pickup point near you, and you will be notified where. Delivery to a pickup point instead of your door is not a defect or a breach of your order.

3.6Please stay reachable at the phone number and email you gave at checkout, so that we and the local carrier can contact you about delivery. If you are not reachable, delivery may be delayed.

3.7Orders received after 14:00 (Israel, GMT+2, GMT+3 in summer) are handled from the next business day. Business days are Sunday to Thursday, excluding Israeli public holidays.

3.8Orders placed on a holiday, a weekend or the eve of a holiday are handled on the next business day, and delivery times are counted from that day.

3.9We may contact you to confirm details before we ship an order.

3.10If you did not choose a color and did not write one in the order notes, we send the default color shown in the product's main photo.

3.11You are responsible for giving accurate delivery details: full name, street address, house or apartment number, postal code, city, country and a phone number. Missing or wrong details can delay delivery, and the cost of sending a parcel again because of them is yours.

3.12Customs and import charges. Our prices include delivery to your door. For deliveries to the United States, we pay the import duties: you pay nothing on delivery. For other countries, your country's authorities may charge import VAT, duties or customs fees on delivery. These charges are not set by us, are not included in our prices and are paid by you. If you refuse a parcel because of such charges, section 12.4.5 applies.

4. Product sizes and fit

4.1The actual size of a product (in inches or centimeters) may differ by up to 5 to 10% from the size published on its product page. We try to show sizes as accurately as possible, but production can vary between batches.

4.2A size difference within these limits is not a defect and does not give a right to cancel beyond what the law provides.

4.3Laptop and tablet sleeves fit, as a general guide (devices differ between manufacturers):

• 11": screens from 9" up to 11.4"
• 12": screens from 11.4" up to 12.5"
• 13": screens from 12.6" up to 14"
• 15": screens from 14" up to 15"
• 15.6": 15.6" screens
• 16": screens from 15.6" up to 16.2"

4.4Please check your laptop's measurements and choose the right size. A slightly loose or tight fit is usually a matter of comfort, not a defect.

5. How an order is placed

5.1After you place an order, we send you an email confirming that we received it. That email confirms receipt of your details only; it is not yet an acceptance of your order.

5.2Your order is accepted, and the contract between us is made, when your payment is approved and we send you the order confirmation with your invoice. Only then do we begin shipping.

5.3An order placed without valid payment is not a purchase.

5.4If there is a disruption or error in a product's description, photo, price or any other material detail, we may cancel the order, and you will not be charged for the cancelled order (any amount charged is refunded in full).

5.5If you gave wrong details (name, phone, address and so on), we are not responsible for a delay or failure in delivery. If a parcel comes back to us because of wrong details, the cost of sending it again is yours.

5.6The contract is made in English. We keep a record of your order, and you can see your orders in your account if you have one.

6. Payment methods

6.1You can pay with a valid credit or debit card (Visa, Mastercard), and with Apple Pay or Google Pay where your device offers them, on the secure payment page of CreditGuard, our payment processor. You can also pay with PayPal, on PayPal's own page.

6.2Card details are entered on CreditGuard's secure page and sent encrypted. We never see or store your full card number; we receive only the last four digits, the card type and an approval number. When you pay with PayPal, we receive the PayPal transaction number and the email and ID of the PayPal account that paid, never your PayPal login or card details.

6.3We take reasonable security measures to protect your information, but no system is fully immune to malicious attacks. We are not liable for damage caused by events outside our reasonable control, except where the law does not allow such liability to be excluded.

6.4All payments are in US dollars. If your card is in another currency, your bank converts the amount and may charge a foreign transaction fee; that rate and fee are set by your bank, not by us. Payment in installments is not available.

6.5On request, for an order arranged with our team, we can send you a secure payment link by email.

6.6Purchases made in person at our store in Israel are governed by the terms of that store and are not covered by these terms.

7. Warranty and repairs

7.1Every Camel Mountain product has a 12-month warranty against manufacturing defects, covering its mechanical parts (wheels, carry handles, telescopic handles, zippers and locks) and its seams and materials, unless the product page states a longer period for a specific part, in which case that longer period applies to that part. If marketing materials or a product description conflict with these terms, these terms prevail, except where the law provides otherwise.

7.1.1Start of the warranty and proof of purchase. The warranty starts on the day the product is delivered to you. To use it, please give us your order number or invoice; for products we shipped, our shipping records also serve as proof. The start date stays the same even if you open an account or contact us later.

7.2The warranty covers manufacturing defects only.

7.3Among other things, the warranty does not cover:

• Damage caused by a fall, a blow or unreasonable use.
• Force majeure.
• Negligence, normal wear and tear, and use that does not match the product's purpose.
• Damage caused by airlines or airport baggage handlers.
• Tears, breaks or zipper damage that appear after use and are not a manufacturing defect.
• Damage to the contents of the bag or suitcase (computers, cameras, documents and so on).
• Poor maintenance.

7.4We are not liable for damage to equipment or accessories you carried inside our products (laptops, cameras, phones and so on), except where the law does not allow such liability to be excluded.

7.5Warranty service is remote: you never need to send the item to Israel. Send us photos or a short video of the problem with your order number, through the warranty claim form or by email. When we confirm the defect is covered, we fix it in whichever of these ways suits the problem: (a) we send you a replacement part free of charge (for example a wheel, a carry handle, a zipper pull or a lock), with instructions; (b) you have it repaired at a local repair shop or tailor near you, and we refund the repair cost up to US$30 when you send us the receipt; (c) for bags, backpacks, wallets and accessories only, if a repair is not possible, we send you a replacement product free of charge, or refund all or part of the price you paid.

7.5.1Suitcases are repaired, not replaced. We fix a covered defect in a suitcase with a replacement part or a local repair as described in section 7.5. We do not replace a suitcase under this warranty. A replacement suitcase is considered only for damage caused during a flight, with a damage report the airline has issued and approved (sections 7.8 and 9), and even then it is at our discretion.

7.6We reply to a claim by email, usually within one business day. A replacement part or product is shipped free with tracking and usually arrives within 7 to 14 business days. A local repair is refunded, up to US$30, to your original payment method within 7 days of receiving the receipt.

7.7Please do not send an item to us unless we ask you to in writing. We are not responsible for items sent without our approval.

7.8If a suitcase is damaged or broken during a flight, please get a damage report from the airline (see section 9). We may offer a replacement suitcase at our discretion, but we are not obliged to.

7.9Spare parts. Spare parts fitted during a repair (including carry handles, telescopic handles, wheels, zippers and accessories) are new and in working order, but they may differ in design, shade, finish or color from the original parts, especially on models no longer in regular production, older models, or where the manufacturer updated its parts between batches. The aim of a repair is to make the product functional and in good working order, not to keep it visually identical. A difference in appearance alone of a part replaced in a repair is not a defect and is not a reason for another repair, a replacement or a refund.

7.10Marketing terms such as "unbreakable", "super strong", "heavy duty" or "extra strong suitcase" refer to very high structural strength under reasonable conditions of civilian travel, including commercial flights, rail or car travel and everyday use with normal luggage. They are not an absolute promise against damage caused by unreasonable or unusual use, including: a fall from a height, being run over by a vehicle, a punch or a deliberate blow, fire, explosion, long exposure to water or immersion in water, deliberate damage, storage in extreme conditions (extreme heat or cold, high humidity), loading beyond the suitcase's recommended capacity, or any other unusual cause of damage.

7.11How we check a claim. We decide on a claim from the photos, video and details you send. If they are not enough, we will ask for more (for example a photo from another angle or a short video of the part working). If you disagree with our decision, write to us and explain why, and we will look at it again. This does not limit your rights under section 7.16 or your right to go to court.

7.12Goodwill repairs. A repair we carry out as a goodwill gesture for damage not covered by the warranty does not mean we accept that such damage is covered, and does not extend the original warranty. The parts repaired or replaced as a goodwill gesture have no additional warranty for that part or that type of damage. The rest of the product stays covered by the original warranty, if still valid.

7.13Buying a replacement yourself. If, while a warranty claim is open, you buy a replacement product on your own (from us or from anyone else), you agree that you did so for your own reasons and that it is not a basis for reimbursement, refund, credit or compensation from us. Repairing or replacing the original product under the warranty settles our obligation for that claim, including any extra shipping or other expenses you chose to incur.

7.14Changes to a mechanism during a repair. During a repair, at the repairer's professional discretion, a mechanism or part may be replaced or repaired in a way that changes a functional or structural feature of the product, including, for example, changing removable wheels to fixed wheels, changing the type of mechanism, welding or reinforcing. Such a change is made to keep the product usable and durable over time, is a proper and complete repair under the warranty, and is not a defect or a reason for another repair, a replacement, a refund or compensation. Such a change may remove a secondary feature (for example the ability to nest one suitcase inside another), and this is not a defect. If you want a particular repair method, or want a particular feature kept, please say so in writing when you send the product; otherwise the repairer will use their professional judgment.

7.15How repairs look. A zipper, fabric or seam may be repaired with a replacement part that is not identical to the original, and/or by sealing holes or tears with bonding and/or stitching, at the repairer's discretion and depending on the area and the material. The aim is to make the product usable and safe again, not to make it look new; visible signs of the repair may remain. We always try to achieve the best and cleanest result.

7.16Your legal guarantee. This warranty is a commercial warranty given in addition to your statutory rights, and does not affect them. If you live in the European Union or the United Kingdom, you are also entitled by law to a legal guarantee for goods that do not conform to the contract (for example, goods that are faulty or not as described) for the period set by the law of your country. Under that legal guarantee, a repair or replacement is free of charge, and you may in some cases be entitled to a price reduction or a refund. Consumers in other countries keep any equivalent rights their local law gives them.

7.17Orders from our previous store. Products bought on camelmountain.com before this store opened keep the warranty published there at the time of purchase, with its exclusions: it covers manufacturing defects in materials and workmanship only, and not accidents, improper care, negligence, normal wear and tear or the natural ageing of colours and materials. Claims under it are handled the same way, remotely (section 7.5).

Delays

We are not responsible for delays caused by force majeure, including war, military operations, security or health emergencies, epidemics, strikes, or any other outside event that disrupts normal business activity in Israel or at our company, or by delays at carriers and customs. Such a delay is not a breach of our obligations, except where the law of your country provides otherwise.

8. Water-resistant products

8.1Our products are not 100% waterproof or rainproof. At most they are water resistant or water repellent, depending on the fabric and specification.

8.2Long exposure to rain, puddles, washing in water, soaking or any other unreasonable use may let water in, and this is not covered by the warranty.

8.3Never put a bag or suitcase into a puddle or deep water.

8.4There is no warranty for damage caused by water to the contents of bags or suitcases.

9. Suitcases damaged by an airline: the main rules

9.1Damage to checked baggage during a flight is governed by international conventions (such as the Montreal Convention and the Warsaw Convention) and by air transport law.

9.2The air carrier (the airline) is liable for damage caused by the destruction, loss of or damage to checked baggage if the event that caused the damage happened during the air transport.

9.3To claim compensation from the airline, you must notify it of the damage in writing within a set time (for damaged baggage usually within 7 days of receiving it).

9.4We recommend filling in a Property Irregularity Report (damage report) at the airline's or the lost and found desk at the airport as soon as you discover the damage, before you leave the airport.

9.5As a rule, a claim against the air carrier for such damage can no longer be brought two years after the flight.

9.6You alone are responsible for contacting the airline and dealing with it, including filing claims.

10. Shipping, cost and delivery times

10.1Shipping is free on every order, to every country we ship to.

10.2Shipping methods:

• Suitcases, luggage sets and large travel backpacks: EMS express, with tracking.
• Bags, backpacks, wallets and accessories: tracked delivery, usually within 7 to 14 business days.
• Items in one order may arrive in separate parcels, each with its own tracking number, at no extra cost.

10.3"Free shipping" means we pay for delivering your order. If you return a product, we do not deduct the cost of the original delivery from your refund; you pay only the cost of sending the product back to us (section 12.4).

10.4Delivery times are counted from the day your payment is approved and the parcel is handed to the carrier.

10.5We are not responsible for delivery delays caused, among other things, by:

• Force majeure (war, hostilities, a state of emergency, natural disasters).
• Strikes or industrial action at suppliers, carriers, postal services or essential services.
• Customs inspections and procedures in the destination country.
• You not being reachable by phone or at the delivery address.

10.6If the local carrier cannot deliver to your address, it may hold the parcel at the nearest post office or pickup point and notify you.

10.7Changing the delivery address after a parcel has shipped may not be possible, may delay delivery, and any extra carrier charge for it is yours.

10.8If a parcel is not collected from the post office or pickup point in time and comes back to us, section 12.4.5 applies.

10.9A business day is Sunday to Thursday, and does not include Fridays, Saturdays, the eve of a holiday or Israeli public holidays.

10.10Warranty claims are handled remotely (section 7.5); parts and replacement products we send under the warranty ship free.

11. Prices and payments

11.1You are charged the price shown on the product page when you complete your order, including any valid promotion.

11.2All prices are in US dollars. They include delivery to your door. We do not charge VAT or sales tax on orders shipped abroad (export sales).

11.3Import duties and taxes: see section 3.12 (on us for the United States; elsewhere, paid by you if your country charges them).

11.4We may change prices from time to time without prior notice, but a change never applies to an order that has already been placed and approved.

11.5Purchases made in person at our store in Israel are subject to that store's terms.

12. Cancellations, returns and exchanges

12.1 General

12.1.1You may cancel your purchase and return products within 14 days of the day you receive them, without giving a reason. Please tell us within that period (see section 12.11 for how), then send the product back within 14 days of telling us.

12.1.2Products bought in person at our store in Israel are subject to that store's return policy.

12.1.3Please return the product new, complete, clean, unused and in its original packaging with its tags. You may examine a product as you would in a shop. If it comes back used or damaged beyond that, we may reduce the refund by the loss in its value.

12.2 Cancelling before delivery

12.2.1Once your order is confirmed, it moves to our logistics team or our logistics partners for shipping.

12.2.2You can cancel free of charge until the order ships. Write to us as soon as possible; orders are usually handed to the carrier within one to two business days.

12.2.3Once a parcel has shipped, it cannot be stopped. You can then cancel by returning the product after delivery, under this section 12.

12.3 Refunds

12.3.1We refund you within 14 days of receiving your cancellation notice. We may wait to refund until the product reaches us or you show us proof that you have sent it, whichever comes first.

12.3.2We do not charge a cancellation fee.

12.3.3Refunds go to the card or PayPal account you paid with, in US dollars. Your bank converts the amount if your card is in another currency, so the amount in your currency may differ slightly from what you paid, because of exchange rates.

12.3.4The part of an order paid with rewards is refunded as rewards (section 17.6).

12.4 Return shipping costs

12.4.1When you cancel for a reason other than a defect or a wrong item, the cost of sending the product back to us is yours, even if the order was delivered for free.

12.4.2We do not deduct the cost of the original delivery from your refund.

12.4.3Please send returns with a tracked service and keep the tracking number. We are not responsible for a parcel lost on its way to us.

12.4.4Customs: please mark a return as "returned goods" so that it is not charged as a new import. Charges caused by a return not marked that way may be deducted from the refund.

12.4.5If a parcel comes back to us because it was not collected or was refused (including because of import charges in your country), we treat it as a cancellation and refund the product price, less the cost of returning the parcel to us and any charges this caused us.

12.4.6Before sending a return, write to support@camelmountain.com with your order number. We send you the return address and instructions. Send us the tracking number once the parcel is on its way.

12.5 Exceptions

12.5.1Products made specially to your request (for example personal printing or a special order) cannot be returned, unless they are faulty.

12.5.2Smart travel gear and electrical or electronic products: if the product was activated, charged, connected or assembled, we may reduce the refund by the loss in its value.

12.5.3Products handed over to us in a trade-in are donated or disposed of right away, and cannot be returned to you.

12.6 Exchanges

12.6.1A product can be exchanged once per order. An exchanged product cannot be exchanged again.

12.6.2To exchange, write to us within 14 days of delivery. You send the product back under section 12.4 (at your cost), and we ship the new product to you free of charge once the original reaches us.

12.6.3If the new product costs more, you pay the difference before we ship it. If it costs less, we refund the difference to your card.

12.6.4An exchange depends on the new product being available.

12.7 Sets and bundles

12.7.1When you buy a set (a pair, a set of three and so on) at a set price, the discount is given on the set as one item. A single piece of a set cannot be returned for a partial refund.

12.7.2A set can be returned only complete and in its original packaging.

12.7.3If the order included a free gift, please return it with the product. If it is not returned, its value may be deducted from the refund.

12.8 Damaged, faulty or wrong items

12.8.1If a product arrives damaged, faulty or is not what you ordered, write to us within 7 days of delivery with a photo. We will make it right at our cost (repair, replacement or refund, including any return shipping), after checking the product or the photos.

12.8.2We may check a product to confirm a fault. If the damage was caused by unreasonable or careless use, we may refuse a full refund or deduct the loss in value.

12.8.3The 7-day request is so that we can deal with transit damage quickly. It does not limit your warranty (section 7) or your legal guarantee rights (section 7.16).

12.9 Cancellation by us

12.9.1We may cancel an order in case of a clerical error, a technical fault, lack of stock, suspected misuse of a payment card, or suspected fraud.

12.9.2In that case we refund everything you paid.

12.10 Purchases from other retailers

12.10.1Camel Mountain products bought from other retailers or marketplaces are subject to that seller's terms of sale and return policy. Our warranty (section 7) applies to them as well, from the delivery date shown on the seller's invoice.

12.11 Your right of withdrawal (EU and UK consumers)

12.11.1If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for an order delivered in several parcels, of the last parcel).

12.11.2To exercise the right of withdrawal, inform us (Camel Mountain Ltd., 19 Shmutkin St., Rishon LeZion, Israel, support@camelmountain.com) of your decision by a clear statement, for example an email. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your notice before the withdrawal period has expired.

12.11.3If you withdraw, we refund all payments received from you, including the costs of delivery (other than any extra cost of a delivery method you chose that is more expensive than our standard delivery), without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, unless you expressly agree otherwise; you will not pay any fee for the refund. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

12.11.4Please send the goods back to us without undue delay and in any event no later than 14 days from the day you tell us you are withdrawing. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

12.11.5Our 14-day return window for all customers (section 12.1) matches this right; where the two differ, whichever is more favorable to you applies.

13. Privacy and information security

13.1Your privacy matters to us. The details we collect (name, phone, address, email, order details) are used to process your order, deliver it, issue documents, provide customer service and improve our service. The full details are in our Privacy Policy, which is part of these terms.

13.2We do not sell your personal information. We share it only with the service providers needed to complete your order and run the store (payment processing, delivery, invoicing, hosting and email), as listed in the Privacy Policy.

13.3We send marketing emails only with your consent, and you can unsubscribe at any time with the link in every email.

13.4The site uses accepted security measures, including encrypted connections (TLS).

13.5Card details are not stored in our systems; they go directly to our payment processor.

13.6We may use statistical information that does not identify you to improve our service and analyze use of the site.

14. Letters for airline damage claims

14.1If a suitcase was damaged during a flight, we can issue an official letter about the damage for your claim with the airline. For a Camel Mountain suitcase the letter is free of charge. For a suitcase of another brand there is a fee, which we tell you before we issue the letter.

14.2We are not responsible for, and do not promise, any compensation from the airline following such a letter.

14.3After you receive the letter, you are responsible for contacting the airline yourself and following its procedures.

14.4If the airline does not pay compensation, the letter fee is not refunded in cash, but you may use it as credit towards a future purchase from us.

15. Reviews, defamation and misuse

15.1You agree not to publish, on social networks, review sites, forums or any other platform, false, misleading, threatening, extortionate or offensive statements about us, our employees or our products. Honest reviews and honest criticism, including negative ones, are always welcome.

15.2A false or misleading publication intended to pressure us into giving a benefit, refund or gift you are not entitled to may give rise to a claim for defamation or damage to reputation, as the applicable law allows.

15.3We ask you to contact our customer service first and try in good faith to resolve any disagreement before opening a dispute with your card issuer or posting a negative publication online. This does not limit your right to contact your card issuer, a consumer authority or a court.

15.4Proven misuse of the right to cancel or return is a breach of good faith and may cancel that right for the order concerned, to the extent the law allows.

16. Reviews on the site

16.1We publish every honest review sent to us about a product, positive or negative, except reviews that contain offensive content, personal details, spam, or content that is not about the product.

16.2By sending a review you agree that it may be published on the site, on our social media channels or in marketing materials, with your first name and the initial of your last name as you gave them.

16.3We may shorten or format reviews for display without changing their meaning. Many reviews on this store were written in Hebrew by customers of our Israeli store; we translate them into English, and they are shown as translations of the original.

16.4Reviews express the personal opinion of their writers only, not professional advice from us.

16.5Reviews marked "Verified purchase" were written by customers who bought the product from us.

16.6We may remove a published review that breaks the rules in section 16.1.

17. Rewards program

17.1Every order on this store earns rewards worth about 10% of the amount paid for the products (shipping is free and does not count). Rewards are added to the customer account registered with the email address of the order. If you ordered as a guest, create an account with the same email address to see and use them.

17.2Rewards are kept in our system as points in our home currency and shown on this store in US dollars at the day's exchange rate, so the dollar value shown may change slightly from day to day. Rewards can be used only for purchases from our own stores, cannot be exchanged for cash and have no cash value.

17.3Rewards can be used together with sale prices and promotions on the site, but not with third-party gift cards or vouchers.

17.4Rewards are valid for 12 months from the day they are earned; rewards not used within that time expire automatically. Bonus rewards (for example a welcome gift) may have a shorter validity, which we state when we give them.

17.5To use your rewards, sign in to your account and, at checkout, choose to use your rewards. The amount is taken off your order total and shown again on the payment page. At least $1 of every order is paid by card.

17.6If an order is cancelled or refunded (in full or in part), the rewards earned on it are cancelled in proportion to the amount refunded. If they were already used, your rewards balance may become negative and is offset against future rewards. If you return a product paid for with rewards, you get rewards back (not money).

17.7Rewards are personal and cannot be transferred to another person.

17.8We may change the program's terms or the earning rate, or end the program, at any time, subject to the rewards already earned until then.

17.9Waiting period. Rewards earned on an order are shown as "pending" and become available once the return period of that order has ended, usually a few weeks after delivery. This makes sure rewards are given on orders that are final.

17.10We may hold, freeze, cancel or withdraw rewards, and suspend an account, in cases of suspected abuse or bad faith (including earning and using rewards while returning the order that earned them).

18. Governing law and jurisdiction

18.1These terms, their interpretation and enforcement are governed by the laws of the State of Israel.

18.2Any dispute between you and us will be heard by the competent courts of Tel Aviv-Jaffa, Israel.

18.3Mandatory consumer protection. If you are a consumer, the choice of Israeli law does not deprive you of the protection of the mandatory provisions of the law of the country where you live, and you may also bring proceedings in the courts of that country where its law allows. Nothing in these terms affects your statutory rights.

18.4We are happy to try to resolve any complaint directly; please write to us first. We are not obliged to take part, and do not take part, in dispute resolution procedures before a consumer arbitration board.

18.5If any provision of these terms is found invalid or unenforceable, the rest remain in force.

18.6The version of these terms published on the site is the binding version. These terms are written in English; if we publish a translation, the English version prevails on this store.

19. Contact