Warranty

Every Camel Mountain product comes with a 12-month warranty against manufacturing defects, from the day of delivery.

What it covers

Defects in materials or workmanship under normal use, for example:

• Wheels, telescopic handles and carry handles that stop working
• Broken zipper pulls
• Seams that open because of a manufacturing defect

What it doesn't cover

Normal wear and cosmetic marks (scratches, dents, stains, scuffs), misuse, and damage caused by airlines, hotels or carriers. If an airline damages your suitcase, file a damage report with the airline at the airport before you leave it.

Making a claim

Send us the warranty claim form with your order number and photos or a video of the problem, or email support@camelmountain.com. You never need to send the item to Israel: we fix covered defects remotely, by sending you a replacement part or refunding a local repair up to $30. For bags, backpacks and accessories that can't be repaired, we send a replacement or refund all or part of the price. Suitcases are repaired, not replaced, except after airline damage with an approved airline damage report. Details in section 7 of our Terms of Sale.

Your legal rights

This warranty is in addition to your statutory rights, which it does not affect. Customers in the EU and UK also have a legal guarantee for goods that are faulty or not as described. Full terms: section 7 of our Terms of Sale.