.png&w=3840&q=75)
Why Do We Give a 10-Year Warranty on the Suitcase Shell?
October 23, 2026
We give a 10-year warranty on the shell of our hard shell suitcases because they are made of advanced, flexible polypropylene that absorbs hard knocks without breaking. We are confident in the durability of the material and in our strict quality control, and we believe smart consumption means buying a strong suitcase once instead of replacing cheap suitcases every year.
The business and environmental logic behind a decade-long warranty
When our family business started in 1975 (and in 2006 became the Camel Mountain brand), we understood that travel is not just a physical move from place to place: it is moments of excitement, business opportunities and new discoveries. As a family brand with more than 50 years of experience in bags and travel gear, we have seen how consumer culture has changed over the years. Today the market is flooded with cheap, disposable suitcases that look great on the store shelf but collapse on the first or second flight and are thrown straight into the airport trash.
Our business logic is the complete opposite: we believe in a "buy once" economy. Instead of buying a cheap suitcase every year, stressing at the moment of truth at the baggage carousel and creating unnecessary waste, we offer you a product that goes with you for many years. The decade-long warranty on the shell is not a marketing gimmick: it is a mutual economic and environmental commitment between us and our customers. It lets you keep moving with peace of mind and full confidence to any destination in the world, just as our slogan guides us: Keep On Moving.
Flexible polypropylene: the science behind a shell that does not break
Why 10 years specifically? The scientific answer lies in the material our hard shell suitcases are made of: advanced polypropylene (PP). While many simple suitcases on the market are made of hard but brittle, rigid materials such as ABS, polypropylene has a unique "shape memory" property and exceptional flexibility.
When the suitcase is thrown by porters at the airport, knocked on the belt or squeezed under a pile of heavy bags in the hold, the shell does not crack or break. It simply bends a little, absorbs the enormous energy of the impact, and immediately returns to its original shape unharmed. This structural flexibility is what protects your precious contents, whether it is a tech professional's laptop on the way to an important meeting, a student's gear on the way to a semester abroad, or the delicate souvenirs of travelers crossing the globe.
Full transparency: the difference between shell warranty and moving parts warranty
As part of our family values, we believe in complete transparency and talking to our customers as equals. We do not believe in fine print or empty promises. So it is important to us to explain exactly and simply how our suitcase warranty is made up:
- Shell warranty (10 years): covers any crack, break or structural deformation of the polypropylene shell of the hard shell suitcase. If the shell was damaged in reasonable use, we are here to repair or replace it.
- Moving parts warranty (12 months): wheels, carry handles, the telescopic mechanism and zippers are mechanical components that undergo intense daily wear and constant friction. On these parts we give a full 12 month warranty.
This separation is logical, fair and professional: the shell is the heart of the suitcase and it is designed to last a decade and more without any problem, while the moving parts can be replaced and repaired easily if needed in our workshop.
Comparison table: hard shell suitcase materials and their effect on the warranty
| Shell material | Flexibility and resistance to breaking | Relative weight of the suitcase | Our shell warranty period |
|---|---|---|---|
| Polypropylene (PP) | Very high (absorbs knocks and returns to shape) | Especially light and flexible | 10 years |
| Polycarbonate (PC) | High (strong, but less flexible than polypropylene) | Medium | - |
| ABS | Low (a rigid material that tends to crack under pressure) | Relatively heavy | Not used in our flagship suitcases |
Camel Mountain's quality control: from the lab to the baggage belt
To make sure every suitcase that leaves our warehouses really lives up to the promise of ten years of durability, we put our models through a series of especially strict durability tests. Our suitcases undergo drop tests from varying heights when fully loaded, long runs on belts that simulate wear, and durability tests at extreme temperatures that simulate the conditions in an aircraft hold at tens of thousands of feet.
The result of these processes is an uncompromising, international-level product. Today Camel Mountain has satisfied customers on every continent, and we ship internationally to the whole world through our international website camelmountain.com. Our core customers are people who do not compromise on the quality of their gear: tech professionals who travel frequently to business meetings, companies buying premium, useful gifts for their employees, and students and travelers who need reliable gear that will survive changing, challenging conditions.
Service you can actually reach
A warranty is only as strong and reliable as the service that stands behind it at the moment of truth. At Camel Mountain, service is not virtual, distant or evasive. Our headquarters, main warehouse and service lab are in one place, with a professional, warm team behind them.
Whether you need to make a warranty claim, get advice on the right suitcase size for your travel needs, or simply want to know more about the materials, the wheels and the weight, we are here for you, as we have been for more than five decades.
Products to help you on the way
Products in this guide
Frequently asked questions
Why is the warranty on wheels and handles shorter than on the shell?
Wheels, handles and zippers are moving parts that experience constant mechanical friction and intense daily wear on every trip. The shell itself is made of flexible polypropylene designed to last decades without structural change, so we give it a 10 year warranty, while the moving parts are covered by a full 12 month warranty and can easily be replaced if needed.
Does your warranty cover damage caused by the airline?
Under international aviation law, airlines are solely responsible for physical damage to baggage during the flight, and you should contact them for compensation right away at the airport. However, our 10 year warranty covers any structural failure or manufacturing defect in the shell itself, and we are always here to help with an inspection, a repair or a professional opinion.
